At Your Service

Clear answers, no fine print

We believe the experience of buying a bag should be as lasting and reliable as the leather itself. At House of Enira, we don’t hide behind complex policies. Whether you are tracking a shipment or have a question about care, we aim to keep it simple, transparent, and direct.

Here is everything you need to know:

• Shipping From our hands to yours. Everything you need to know about delivery times, international rates, and how we ensure your Italian leather arrives in perfect condition. [Link to Shipping]

• Returns & Refunds "What you see is what you get"—but we know that sometimes, things change. Read our straightforward policy on how to return an item and process a refund with ease.

  • Refund Guide a straightforward guide to returns

• FAQ Short on time? We’ve gathered the most common questions about our leather, care instructions, and ordering process in one place. [Link to FAQ]

• Terms & Conditions The rules of the game. Complete transparency regarding your data, our service, and your rights as a customer. [Link to Terms & Conditions]

Still have a specific question? Email us at contact@houseofenira.com or use our collaboration form for business inquiries.