🇮🇹 Returns & Refund Policy: Carry It With Confidence
At House of Enira, we deliver lasting leathers and functional designs, handmade in Italy. Our policy is clear: what you see is what you get — and if it is not right for you, returning it should be simple.
This policy applies to all countries we ship to.
1. 14-Day Right of Withdrawal
You have 14 calendar days after receiving your order to let us know you would like to return it — for any reason, without needing to explain why.
Condition: Your item must be returned in the same condition you received it: unused, unworn, with all original tags attached, the dust bag (if included) and in its original packaging.
Proof of purchase: Please include your order number.
2. Starting a Return
- Log in to your account on our website and open your order history.
- Select the order and click "Request a return". You can also email us at contact@houseofenira.com.
- Once your request is approved, we email you a prepaid, tracked return label and instructions. Using this label keeps your return secure and traceable from the moment it leaves your hands.
- Please ship your return within 14 calendar days of letting us know.
3. Costs & Refunds
Return shipping: The return label is provided at no upfront cost. Return shipping is at the customer's expense: once the carrier has processed your parcel, the actual carrier rate for your location is deducted from your refund.
What we refund: The full price of the returned item and the original standard shipping cost of your order. If you chose a more expensive delivery option than our standard shipping, the difference is not refunded.
Orders shipped to Switzerland, the United States and Canada: The original shipping cost is non-refundable. We refund the full price of the returned item; return shipping is deducted as described above.
Import duties and taxes (outside the EU): Duties, import VAT or fees paid directly to customs or the carrier on delivery are not collected by us and cannot be refunded by us. You may be able to reclaim them from your local customs authority.
Timing: We refund within 14 calendar days of receiving your notice of withdrawal. We may wait to process the refund until we have received the item back or you have shown proof that it has been sent. Refunds are made to your original payment method; please allow up to 10 business days for your bank to post it.
4. Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If an item is damaged, defective or not what you ordered, contact us at contact@houseofenira.com as soon as possible — ideally within 48 hours — so we can file a claim with the carrier quickly and resolve it for you (repair, replacement or refund). In these cases, return shipping is at our expense. This does not affect your statutory rights under the legal guarantee.
5. Non-Returnable Items
Personalised or made-to-measure items and gift cards cannot be returned.
6. Exchanges
We do not offer direct exchanges. The fastest way to get the piece you want is to return your item and place a new order.