🇮🇹 Returns Made Simple:

Your Step-by-Step Guide

At House of Enira, we believe the process of carrying confidence should extend to your returns. Our system is designed for clarity and speed.

Initiate Your Return Digitally (14 Days to Decide)

1. Access Your Account:

• Go to our store and click "Log in" in the header.

• Log in using the one-time secure code sent to your email. (No passwords needed.)

2. Find Your Order:

• Once logged in, view your order history and click on the specific Order Number that contains the item(s) you wish to return.

3. Request a Return:

• On the order details page, click the "Request a return" button.

4. Select Items & Reason:

• Choose the item(s) you wish to return.

• Select the reason from the dropdown menu (e.g., "Changed my mind," "Wrong item sent").

• (Optional) Add any brief notes to help us process your request faster.

5. Review and Submit:

• Review the summary. By submitting, you confirm your understanding that the cost of the return shipping label will be deducted from your refund.

Shipping Your Return (14 Days to Ship)

1. Receive Confirmation:

• Check your email for confirmation. This email will contain your Return Instructions and the prepaid return label.

2. Pack Securely:

• Ensure the item is unused, unworn, with all tags (including all labels), and in its original packaging.

3. Ship It Back:

• Affix the prepaid label and drop the package off at the designated carrier location. Using our provided label ensures optimal security and traceability.

4. Track Your Refund:

• You can track the status of your shipment and refund in your Account dashboard. Your refund clock starts the moment the carrier scans your label.